Processing & Shipping Times

All orders are processed within 2–4 business days after payment is received. Once your order has been shipped, you’ll receive a tracking number via email or SMS. Delivery typically takes:• 2–5 business days for major cities (e.g. Johannesburg, Cape Town, Durban)• 5–7 business days for outlying or rural areas

No Refunds or Exchanges

Please note that we do not offer refunds once an order has been placed. We only offer exchanges under the following conditions:• The item is defective or damaged upon arrival• You received the wrong item, size, or variant

To be eligible for an exchange: • You must submit your request through our Contact Us page at https://virellaliving.co.za/pages/contactwithin 3 days of receiving your order.• The item must be unused, in its original packaging, and in resaleable condition. Once your exchange request is approved, we’ll provide return details and ship the replacement once the returned item is received.

We accept Visa, Mastercard, Ozow and Instant EFT.

All payments are securely processed and encrypted.

We source authentic Korean skincare from trusted brands, carefully selected for South African customers.

✔ 100% Authentic Products
✔ Fast Nationwide Delivery
✔ Secure Checkout
✔ Local South African Support